Account Executive (FCB Health)


Reports to Account Director

Job purpose

The Account Executive (AE) is responsible for the management of all projects on specific account mandates and acts as the key contact between the Agency and the client. The AE manages the entire project management process through Creative, Production and Operations to deliver the highest quality work in the fastest, most cost-effective manner. The AE builds solid professional relationships and personal connections with clients and assists in the development of the Account Coordinator.

Duties and responsibilities

Client Servicing Responsibilities

• Keep clients up to date on all projects and discuss issues with them
• Ensure all client requests are met in a timely and service-oriented manner
• Assist in soliciting the client’s perspective on key measures of success
• Keep all agency departments informed on client/account developments
• Keep Account Supervisor/Director informed on projects
• Proactive at initiating projects internally
• Keep abreast of all client industry developments and competition
• Assist Account Coordinator in analyzing competitive communication and prepare draft client documents for review

Project Responsibilities
• Develop internal briefing documents for review by senior account team member
• Manage all day-to-day account activities, internal and external
• Play an active role in the creative development of projects
• Participate in marketing planning and assume responsibility for execution and all operational aspects of projects
• Prepare specific project documents
• Review all creative/production material at every stage
• Assist Account Coordinator in the preparation of all project-related instructions
• Traffic projects through various stages of the process
• Manage all estimates from preparation to client approval
• Analyze campaign results and prepare post-analysis for review by senior account team member
• Manage and/or assist account team members, and assist on other accounts when necessary

Administrative Responsibilities
• Responsible for set-up and maintenance of account administration tools & materials: central files/server, reference materials, etc.
• Coach and develop Account Coordinator
• Assist Account Coordinator in organizing weekly status meetings
• Review status of estimates and dockets with Account Coordinator
• Understand financial terminology and factors that can impact a project budget
• Review draft agendas prepared by Account Coordinator for client meetings
• Comply with all AODA regulations and requirements
• Ensure adherence to all company policies and procedures including health and safety

• University degree/College diploma preferably in Marketing, Communications, Commerce or Science
• 2+ years of experience in an account management / agency role
• Strong understanding of agency process
• Demonstrated interest and passion for communications/relationship marketing/digital
• Detail oriented with outstanding organizational, time management and multi-tasking skills in a fast-paced environment
• Strong client management skills
• Proactive and independent problem solver
• Excellent written and verbal communication skills
• Strong presentation skills, both internally and with clients

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. The Company welcomes and encourages applications from people with visible and non-visible disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruiting and selection process.